The overarching theme for 2020 in every sector was disruption. However, most organizations were already concentrating on enhancing the client experience, battling against fresh digital-only competitors, and narrowing the gap across front and back offices even before COVID-19. Their aspirations for digital transformation were only expedited by the pandemic, which made them reconsider the location and mode of business operations.
Gartner’s recent poll predicts that instances of applications and penetration of IA will only increase. It’s actually anticipated that by 2025, 85% of infrastructure and operations (I&O) leaders who do not now have complete automation will do so.
But in what ways might intelligent automation improve different aspects of business operations and processes, boosting profitability and efficiency?
We’ll look at five of these ways of applying IA to transform business processes, but first, what exactly is intelligent automation?
Intelligent Automation: What Is It?
Intelligent Automation (IA) is simply the state-of-the-art combination of artificial intelligence (AI) with robotic process automation (RPA). Businesses could reap incredible benefits from intelligent automation as a result of the two technologies working together to create a more flexible automation solution.
IA solutions are capable of continuously learning from data sets and gradually enhancing their capacity to assist your teams by integrating cognitive skills with RPA. This involves tending to adjust to various situations, support decision-making, and optimize processes.
Nowadays, a wide range of end-to-end procedures are automated by IA solutions in almost every industry. This can include e-commerce, security, and procurement.
Below are five examples of how some of the leading organizations across different industries are transforming their processes with IA.
1. Reduce Your Dependency on Outsourcing
To help with their non-core operations, firms frequently rely on outsourcing services. But as labor becomes more scarce, it’s getting harder and harder to find enough qualified candidates to fill these jobs.
IA solutions can help in this situation by making these duties less taxing. Provide your staff with enough assistance, and they can take on more challenging projects without sacrificing quality or working themselves to the bone.
Using IA technologies also allows your company to continue handling these procedures internally, which gives your company more control and oversight over these operations.
As a result, your management teams may carefully track the success of these automated processes, identify any inconsistencies, and simply scale up the function of IA in your organization as necessary.
2. Enhanced Employee Job Satisfaction and Productivity
Your company may see a major upheaval in many areas by incorporating intelligent automation into your tech stack. Above all, you may perform these things significantly more quickly and effectively than if you were to perform them by hand by delegating extremely repetitive and tedious duties to an IA solution.
In addition, IA solutions enhance the uniformity and standard of the work by eliminating human mistakes from these procedures.
By assigning low-level duties to IA, you can free up your team to focus on projects where their subjective touch and creativity may have the biggest impact. Alternatively, they could commit their time and energy to developing relationships with clients and leading organizational efforts with a strategic focus.
3. Improve the Experiences of Your Customers
Backend operations, including financial reporting, administrative work, and invoice processing, are getting primarily automated via automation tools.
Yet, more companies are now able to use automation to improve their frontend processes thanks to the development of IA solutions driven by natural language processing technology.
Conversational AI assistants are one significant advancement in frontend IA. These are sophisticated chatbots that can respond to consumers’ inquiries with prompt, customized responses.
These systems can help organizations cut down on human input while reducing call and response wait times, thanks to their enhanced accuracy, flexibility, and efficiency.
IA is also a potent tool for enabling self-service alternatives for customers and customizing user journeys. This includes streamlining the checkout procedure or helping with order monitoring to provide an improved experience for customers.
4. Bolster Cybersecurity
Including IA technologies in your cybersecurity procedures can significantly improve them, especially considering the large amount of network activity that security analysts are accountable for keeping an eye on. IA can help your teams, in particular, to quickly identify high-priority security warnings by combining data from multiple security systems.
Furthermore, by limiting access to your networks, databases, and systems, IA technologies can assist in safeguarding critical data. Automated bots allow firms to integrate security features such as dual-factor authorization and anomaly monitoring.
5. Boost the Reliability of Data Analytics
The significance of combining data analytics and intelligent automation in a future where big data is driving everything is immeasurable.
IA can greatly increase the effectiveness of your data analysis by assisting your teams in handling large amounts of data. Even with unstructured data, IA can locate and extract pertinent data points using sophisticated machine-learning algorithms.
With the help of this feature, your data analytics can find hidden correlations and patterns that a manual examination could have missed. Decision-makers may use data more strategically and intelligently when their firms are armed with these critical insights.
Closing Remarks
IA is a strong and promising technology that may provide you with a competitive edge, enhance performance, and boost value. IA does, however, also call for meticulous administration, execution, and preparation. It also requires careful and responsible use.
As a result, we urge you to become more knowledgeable about IA and embark on your IA initiative with a well-defined goal, plan, and roadmap.